Award-winning customer success and support
Ambitious go-to-market teams come to Informa TechTarget at every stage of capability or maturity. We meet them where they are, working arm-in-arm to deliver the tactics they need for the challenges they face. From the world’s largest companies to the fastest-moving start-ups, the industry’s best companies partner with our Customer Success team to deliver measurable impact that scales.
Dedicated support
- Customer success support. Dedicated customer success manager provides you with holistic, strategic support to ensure your success: from onboarding and training, to usage, strategies, business reviews and more, for the duration of the partnership
- Content creation project management. Dedicated project management provides you with a step-by-step outline and timeline for managing your content creation roadmap
- Content marketing guidance. Personalized content marketing and nurture expertise, including analysis, performance and recommendations for optimization, supported by 25+ years of content marketing and publishing success
- 24/7 technical support and online resources. Technical support alias and Knowledge Base portal ensure always-on support
Support services can include:
- Goal and KPI verification
- Training and onboarding
- Technical support and best practices
- Bi-weekly team check-ins
- Benchmarking and reporting
- On-demand learning center
- Webinar optimization recommendations
- Channel training and implementation
Let’s amplify your presence
Partner with us to extend your event impact and reach your audience year-round.
